For Service Providers

Signal

Resolve problems before customers know they exist

By using AI to monitor WiFi performance, Signal proactively alerts support teams to issues before customer experience takes a hit.

Download datasheet

Signal improves internet service delivery to every room and to every device

Features at a glance

Alerts are sent to CSP support teams when subscribers are at risk of experiencing issues, allowing those issues to be addressed proactively.

Actionable insights and real-time alerts notify team members of network issues that need immediate attention.

Proactive monitoring of entire networks over time, providing visibility into WiFi health to identify root causes of subscribers’ service issues.

Dive deeper into Signal

Download datasheet

Exceed all expectations

To deliver the fast, flawless, and reliable experiences demanded by today’s smart home users, broadband service provider Armstrong opted for Plume’s cloud-driven platform. Since adding Plume-powered solutions, Armstrong has seen:

33%

increase

in NPS

18%

reduction

in customer churn

Download case study

The Haystack suite puts your team in control

Signal

Browser-based data dashboards provide visibility into WiFi health for each subscriber location and proactively alert support teams to issues.

Frontline

A robust support application with real-time diagnostics at the node level and sophisticated network performance tools capable of making automatic, performance-maximizing adjustments.

Explore Frontline

Panorama

A series of comprehensive dashboards delivers network-level insights, KPI tracking, and device and security analytics throughout the entire customer lifecycle.

Explore Panorama