For subscribers
HomePass app
Our highly-rated iOS and Android apps allow subscribers to self-manage their network—requiring less frequent help from your support team.
Give customers the power of personalization
Features at a glance
Customers can manage logins and guest passwords, and control content access with predefined filters and time-scheduled presets.
Let your customers manage their network their way.
Provides a holistic view of the network and the power to troubleshoot issues.
Notifies users of network outages or unusual activity.
Powerful Al protection that safeguards against cyber-threats.
Let your customers enjoy an ad-free experience.
Dive deeper into our HomePass app
Network Priority: The power to boost what matters
Your customers can choose to temporarily prioritize app categories, people, or devices for an added feeling of control over their home network.
Benefits for Communications Service Providers
Elevated experience
By replacing frustration with function, your empowered customers will be too satisfied with the HomePass app to switch to another provider.
Contactless self-installation
Guided by the HomePass app, new users can complete their new network setup within minutes—saving you costly technician visits.
Customize for your market
The HomePass app offers CSPs ultimate flexibility. Choose which features to offer and add your branding. We can also deploy in different languages.
Ready to revolutionize your service?
Talk to an expert97% self-install completion rate
- 1
Connect pod to modem
Use ethernet cable
- 2
Plug pod into power
Stay close until it boots up
- 3
Restart your modem
Remove all devices/cables first
Give technicians the day off. The HomePass app lets subscribers set up their own WiFi in under five minutes.
Benefits for subscribers
Personalized experience
High-value subscribers love the freedom to run their network their way in our top-rated app. You get all the credit.
Smart home command center
From the palm of their hand, users can boost WiFi to apps or devices or people, turn on ad-blocking, enable kid-safe content filtering, and get notifications for outages or unusual activity.
Cutting-edge control
Subscribers can manage network access with guest passwords and granular device access. Parents love the ability to filter content on a device level and set internet freezes.
“Plume delivers a winning combination of a user-friendly consumer app, a full suite of provisioning and management tools, and top technical performance.”
Mark Davis
Point Broadband
Georgia, US
“Following our deployment of Plume we have witnessed wholesale improvements across our consumer experience metrics. In particular, the trend in reduction of internet-related service calls and truck-rolls have exceeded the performance of anything that we’ve previously offered.”
Michael L. Giobbi
Armstrong
Pennsylvania, US
“Plume's easy-to-use and personalized service aligns directly with TalkTalk's core values of providing simple and reliable connectivity.”
Phil Amy
TalkTalk
Salford, United Kingdom
Services included with our HomePass membership
Adapt
First-of-its-kind adaptive WiFi system. HomePass uses AI to automatically steer signals for faster, more reliable connections in every room—no matter the type of home.
Explore Adapt
